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Dynamic Currency Conversion
Instalments & Recurring Payments
Risk management & Security
Conversion Improvement Program
Customers & Partners
Compliance & Accreditations
News & Media
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Payment Security FAQ
How can we help you?
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Acquiring & Aggregation
What does an acquirer do?
What is the difference between aggregation and gateway model? Which model is best for me?
How does PXP currently support PSD2 requirements?
Account and billing
How do I sign up with PXP Financial?
How do I communicate changes regarding my business and/or company structure?
In which countries is PXP Financial available?
Which processing currencies does PXP Financial offer?
What settlement cycles does PXP support?
Is there a minimal clearing amount?
Which settlement currencies are supported?
Technical and integration
Does PXP Financial have an integration guide?
How can I verify that the connection between my system and PXP Financial’s payment platform is up and running?
What languages do PXP Financial’s checkout page support?
What integration models does PXP support (POS, ecom via direct integration, ecom via checkout, shopping carts, 3rd party integration e.g. payon, rocketgate)?
Which Reports are available?
What is a Settlement report?
What does “invoice adjustment” mean in my settlement report?
What is a Payment Request Report?
What is a Reconciliation Report?
What is an Open Settlement Report?
What is a Daily Fraud Notification Report?
How can I receive and download reports?
Where can I see the acquiring fees that PXP is charging per transaction?
Where I can see the rolling reserve retained and released?
What is a Clearing Payout Report?
Chargebacks and Risk Management
How are Disputes notified?
What is a Retrieval Request and what should I do when I am notified of one?
What should I do once I receive a Chargeback/Dispute?
What are Second-Presentment/Representment and Dispute Response?
What kind of evidence is required to represent a chargeback?
Can recorded phone calls be used to contest chargebacks?
How will I know if the Representment/dispute response was won/successful?
How can I accept a chargeback?
What are the circumstances in which PXP Financial Chargeback Team will automatically represent a chargeback on your behalf?
Does the PXP Financial Chargeback Team provide Issuer’s documentation / notes /comments to the merchant?
What is a Chargeback Reversal?
What is a Second/Arbitration Chargeback and Pre-Arbitration?
What is the time limit to represent a chargeback/submit a dispute response?
What do I need to do when I receive a Pre-Arbitration notification?
What happens when a Second/Arbitration Chargeback and Pre-Arbitration are accepted?
Will I be notified if a Pre-Arbitration case is won?
What is an Arbitration?
How is an Arbitration case decided?
Am I permitted to provide additional documentation for an Arbitration?
When will I know the outcome of Arbitration?
What is a Pre-Compliance?
How should I handle a pre-compliance?
What is a Cancellation request?
How to handle a Cancellation Request?
Document upload guidelines
How can you reduce or avoid chargebacks?
What is the risk management module?
Transactions and Back Office Tool
How can I refund a transaction?
How long do refunds take to process?
How can I check if a card is valid without charging it?
What is a capture delay?
What is the standard configuration for Capturing payments?
Is capture delay mandatory?
What’s the risk of capturing right after authorisation?
How can I cancel a transaction?
Will cancelled payments appear on bank or credit card statements?
What will a customer see on their bank statement for a purchase or a top-up?
What is the difference between Withdrawal and Refund?
What is the exact error message when a payment is refused due to risk checks?
What is the time-out default setting on the redirected payment page?
What is the 3D Secure configurations that are carried out or required by card providers?
Why will a customer not be prompted to enter authentication details during 3DSecure checks even though their card is 3D secured enabled?
We would like to enforce 3D Secure on all our customers, are there any requirements or implications on us?
Under what circumstances does Pxp give users with refused/failed deposit attempts the opportunity to re-enter payment details? (Would they be blocked after some error messages but not others?)
How many times are they allowed to re-enter payment details? (Is there a limit?)
What is a Master User?
What does it mean the transaction State “RefusedbyProvider”?
What is the risk management module?